Refund Policy

Policy scope and ongoing support

This Refund Policy applies to paid orders you place through AskCc’s official channels and works together with the Terms of Service. AskCc support remains available whenever you need help with a purchase, usage, or order. Ongoing support is separate from any voluntary refund request window. This policy does not limit rights available under applicable law; where mandatory law provides otherwise, that law controls.

Statutory refunds and cancellation rights

Paid AskCc orders deliver digital entitlements—interview time and AI Credits—after payment. If applicable law grants a refund, cancellation, withdrawal, or return of prepaid amounts, AskCc will comply without applying the voluntary limits below. Where Mainland China's prepaid-consumption rules lawfully apply, a consumer may request return of prepaid principal within seven days after payment, subject to statutory exceptions such as having already received the same goods or services when entering the contract. Mandatory rules in other jurisdictions apply as required. This section creates no additional commercial obligation beyond applicable law.

AskCc voluntary unused-order refund

Where a request is not a statutory refund, AskCc offers a voluntary commercial policy: each account may receive one full unused-order refund when (1) the request is submitted within 5 calendar days of purchase and (2) neither the interview time nor the AI Credits from that order have been used. Submission does not guarantee approval; AskCc reviews the order, entitlements, and usage records. The one-per-account limit applies only to this voluntary policy. It does not limit statutory refunds, and does not prevent AskCc from handling duplicate charges, entitlements AskCc cannot deliver within a reasonable period, AskCc-confirmed technical issues that prevent core paid service and cannot reasonably be remedied, or discontinuation that prevents fulfillment, under this policy or applicable law.

Situations generally not eligible for cash refunds

Unless applicable law requires otherwise, cash refunds are generally unavailable when any interview time or AI Credits from the order have been used; a voluntary unused-order request is made more than 5 calendar days after purchase or after the account’s one-time voluntary unused-order refund has been used; the request is based only on a change of mind; time continued because an interview was left running; the issue was caused by the user’s device or a third-party network or service; the entitlement was free, gifted, or a referral reward; access was restricted for violating the Terms; or a promotion was conspicuously disclosed and confirmed as non-refundable. Limits such as one-per-account, the 5-day window, and the unused-order requirement apply only to the voluntary unused-order refund and do not limit statutory refunds. Coupons, promotional value, and referral rewards have no cash refund value.

Technical issues and time credits

If an AskCc server, client, or other AskCc-controlled technical issue affects core paid service, AskCc may, based on verified records, first repair the issue, reperform the service, or restore interview time no greater than the confirmed impact. No cash refund is provided when one of those remedies reasonably resolves the issue. A cash refund is considered only when AskCc cannot provide a reasonable remedy within a reasonable period, or when required by applicable law. Issues caused by a user device, third-party meeting software, network provider, or other factors outside AskCc’s control are outside this remedy path.

Interview timing disputes

Live interviews are measured in seconds while the connection remains active and are shown as minutes; metering stops when the interview ends or the connection drops. Time recorded because an interview was left running is not an incorrect deduction and does not qualify for a cash refund. Support may provide a discretionary one-time time credit, but doing so creates no promise, precedent, or basis for a cash refund. If you dispute metering, contact support promptly with the relevant session time and safely shareable evidence.

Refund amount and entitlement revocation

The principal returned under an approved voluntary unused-order refund does not exceed the amount actually paid for that order. Principal returned under a statutory or other approved refund is determined using applicable law, the unperformed portion, used entitlements, and verified impact. Coupons, promotional value, complimentary interview time, complimentary AI Credits, and referral rewards have no cash refund value. Once a refund is completed, unused interview time and AI Credits from the order are revoked and linked promotional or referral rewards may be adjusted. This section governs refund principal and entitlement adjustments only and does not exclude other liability or remedies that cannot lawfully be limited.

Request, review, and payout timing

Email support@pyznai.com with your account, order number, purchase date, and reason. For a voluntary unused-order refund, submit within 5 calendar days of purchase. For a statutory claim or another ground under this policy, submit promptly after discovery and state the basis. For duplicate charges, delivery failures, metering issues, or technical incidents, include the relevant session time and safely shareable evidence. Do not email passwords, full payment credentials, or other sensitive authentication information. Support normally replies within 2 business days and reviews the order, entitlements, and usage records; AskCc may request reasonable additional information directly related to the claim. Duplicate submissions are consolidated. AskCc may deny a request after stating the reason when reasonable evidence indicates fraud, misrepresentation, or malicious abuse. If approved, the refund is generally returned to the original payment method. Settlement timing is controlled by the payment provider and usually takes 5 to 10 business days. Applicable law remains controlling.

Refund FAQ