Billing FAQ
Last Updated 2026-04-28
AskCc's current public paid model uses fixed interview-time packs, not subscriptions, and does not auto-renew; this page explains time deductions, trials, refunds, and payment methods.
Billing questions
Are AskCc interview-time packs subscriptions?
No. Each purchase adds a fixed amount of interview time, which is deducted by the second as you use it. Starting a new interview requires at least 1 minute remaining; buy another pack only as needed. Nothing auto-renews.
Will my time pack auto-renew?
No. AskCc does not auto-renew packs or charge recurring subscription fees. If less than 1 minute remains, starting a new interview requires another pack, and you are charged only when you choose to buy it.
Does unused interview time expire?
No. Unused interview time in paid packs never expires. It is still depleted through use; when less than 1 minute remains, another pack is needed to start a new interview. It is not unlimited access.
How is interview time deducted?
Live interviews are tracked in seconds and displayed as minutes. When an interview ends, its recorded duration is deducted from your current time pack. Starting a new interview requires at least 1 minute remaining; otherwise, buy another pack as needed.
What are AI credits? Do live interviews use them?
AI credits are AskCc’s usage balance for large-model calls, deducted based on the tokens those models actually consume. Pre-interview preparation model calls use AI credits. Live interview assistant model calls do not. Live interviews only deduct interview time by the second.
How is billing handled if a live interview is interrupted?
If you end an interview or the connection drops, AskCc deducts only the interview time actually recorded. Contact support if the displayed usage looks incorrect.
Does the free trial require a credit card?
No. The free trial includes 20 minutes of interview time and does not require a credit card.
How do I request a refund?
Contact support within 30 days of purchase with your account and order details. We will handle the request under the refund policy. Ongoing support remains available beyond the refund request window.
What payment methods are supported?
The China service supports WeChat Pay and Alipay. Global purchases support cards and other Stripe payment methods, with the options available to you shown at checkout.