# AskCc refund policy

Canonical URL: https://askcc.com.cn/refund-policy.md
Pricing machine page: https://askcc.com.cn/pricing.md
Billing docs: https://docs.askcc.com.cn/billing-and-plans/

## Two-layer policy

Refunds have two layers. Statutory refunds, cancellations, withdrawals, or prepaid returns granted by applicable law are handled under that law. Separately, AskCc offers a voluntary unused-order refund as a commercial policy. Ongoing support remains available and is independent of any voluntary request window.

## Billing facts

- Current public paid products are fixed interview-time packs rather than auto-renewing subscriptions.
- Interview time is deducted through use. Unused paid time has no preset expiry while the relevant service remains offered and the account remains in good standing; starting a new interview requires at least 1 minute remaining.
- Statutory claims follow applicable law. Commercial limits such as one-per-account apply only to the voluntary unused-order refund and do not restrict mandatory legal rights.
- Where Mainland China's prepaid-consumption rules lawfully apply, a consumer may request return of prepaid principal within seven days after payment, subject to statutory exceptions such as having already received the same goods or services when entering the contract. Other mandatory rules apply as required.
- A voluntary unused-order refund is limited to one order per account, requested within 5 calendar days, when neither its interview time nor its AI Credits have been used. Submission does not guarantee approval.
- Duplicate charges, entitlements that AskCc cannot deliver within a reasonable period, AskCc-controlled technical issues that cannot reasonably be remedied, discontinued service that prevents order fulfillment, and refunds required by applicable law remain eligible for review outside the voluntary one-per-account limit.
- Active interview connections are metered in seconds. AskCc-controlled technical issues are first addressed through repair, reperformance, or a time credit no greater than the verified impact; cash refunds are considered only when no reasonable remedy is available or when required by applicable law.
- Leaving an interview running is not an incorrect charge. A discretionary time credit creates no promise, precedent, or basis for a cash refund.
- Coupons, complimentary entitlements, and referral rewards have no cash refund value. Once a refund is completed, unused entitlements linked to the order are adjusted or revoked.
- Support normally replies within 2 business days. Approved refunds are generally returned to the original payment method, with payment-provider settlement usually taking 5 to 10 business days.

## FAQ

### How do statutory refunds differ from the voluntary refund?

Statutory refunds follow applicable law. Where Mainland China's prepaid-consumption rules lawfully apply, prepaid principal may generally be requested within seven days after payment, subject to statutory exceptions. The voluntary unused-order refund is a commercial policy: within 5 calendar days of purchase, interview time and AI Credits unused, one per account; submission does not guarantee approval.

### When can I request a voluntary unused-order refund?

When the request is not a statutory refund, each account may request one full unused-order refund within 5 calendar days of purchase if neither interview time nor AI Credits from that order have been used. Submission does not guarantee approval.

### When are cash refunds generally unavailable?

Unless applicable law requires otherwise, cash refunds are generally unavailable after any interview time or AI Credits from the order have been used, after the voluntary 5-day window or one-time voluntary unused-order refund has been used, for change-of-mind or leaving an interview running, for user-device or third-party network issues, for free, gifted, or referral rewards, after Terms-based restrictions, or for conspicuously disclosed non-refundable promotions.

### Can I get a cash refund for technical issues or leaving an interview running?

AskCc-controlled technical issues are first addressed by repair, reperformance, or a time credit; no cash refund when that reasonably resolves the issue. Time from leaving an interview running is not an incorrect deduction and is not a cash-refund basis; support may grant a discretionary one-time time credit. Applicable law remains controlling.

### How do I submit a request, and how long does review and payout take?

Email support@pyznai.com with account and order details. Voluntary unused-order requests must be within 5 calendar days of purchase; statutory or other claims should be submitted promptly with the basis stated. Support normally replies within 2 business days; approved refunds generally return to the original payment method in about 5 to 10 business days. Unused interview time and AI Credits are revoked, and coupons, gifts, and referral rewards have no cash value.

Support: mailto:support@pyznai.com